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NCFE Level 3 Diploma in Skills for Business: Customer Service
Ref:
603/2491/0
Sector:
Business, Administration and Law
Features:
Learning Resources Available
Registration & certification fee:
£144.50
Level:
Level 3
Minimum entry age:
16
GLH:
520
TQT:
860
Credit value:
86
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This qualification is now withdrawn and we are no longer able to take learner registrations. The support materials for this qualification will not be updated.
This qualification is suitable for learners aged 16 and above.
This qualification provides transferable skills, knowledge and understanding that can be applied in any business setting.
This qualification is suitable for use within a Study Programme.
UCAS points have been awarded for this qualification as follows: D* = 84, D = 72, M = 48, P = 24
This qualification is suitable for learners aged 16 and above.
This qualification provides transferable skills, knowledge and understanding that can be applied in any business setting.
This qualification is suitable for use within a Study Programme.
UCAS points have been awarded for this qualification as follows: D* = 84, D = 72, M = 48, P = 24
Support materials
Mandatory qualification information
Qualification specification (PDF | 1224 KB)
Qualification specification (Word) (DOCX | 698 KB)
Additional qualification information
Qualification factsheet (PDF | 109 KB)
Learner overview (PDF | 100 KB)
Support Handbook
Support Handbook (PDF | 327 KB)
Teaching materials
Unit breakdown
Mandatory units
Understand the Customer Service Environment (T/616/5895)
Understand Customers and Customer Retention (A/616/5896)
Understand How to Monitor Customer Service Interactions and Feedback (F/616/5897)
Understand How to Resolve Customers' Problems or Complaints (J/616/5898)
Understand How to Use Social Media Tools and Channels (L/616/5899)
Optional units
Business Culture and Responsibilities (H/505/9691)
Deliver Customer Service in a Business Environment (T/505/9694)
Produce Documents in a Business Environment (F/505/9696)
Solve Problems in a Business Environment (R/505/9699)
Work With Others in a Business Environment (J/505/9702)
Communicate in a Business Environment (K/505/9692)
Contribute to Running a Project (T/505/9758)
Innovation in a Business Environment (T/505/9744)
Manage and Improve Own Performance in a Business Environment (L/505/9703)
Respond to Change in a Business Environment (D/505/9706)