What does this qualification cover?

This qualification is designed to provide learners with the knowledge, skills and understanding to work in a customer service role within any sector or industry.

The qualification will support learners completing the Customer Service Practitioner Apprenticeship Standard. The qualification can also be used as a stand-alone qualification for those learners wishing to gain a qualification in customer service.

Who is it suitable for?

This qualification is designed for learners who are working, or would like to work, in a customer service role within any sector or industry. It is ideal for those who are new to the role or who have been working in a customer service role for a short period of time.

What are the entry requirements?

Entry is at the discretion of the centre. However, learners should be aged 16 or above to undertake this qualification.

How is this qualification structured?

To achieve this qualification, learners are required to successfully complete 6 mandatory units.

How is it assessed?

This is a knowledge and skills based qualification with an internally assessed and externally quality assured portfolio of evidence.

What related qualifications can you progress to?

Learners who achieve this qualification could progress to:

• Level 3 Diploma for Business Administrators
• Level 3 Diploma in Management Skills and Knowledge.

Career opportunities

Learners could progress to employment in customer service within any sector or industry.