NCFE Level 2 Certificate in Retail Knowledge
Ref:
600/2139/1
Sector:
Retail and Commercial Enterprise
Registration & certification fee:
£60.00
Level:
Level 2
Minimum entry age:
Pre-16
GLH:
93
TQT:
140
Credit value:
14
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Important: This qualification will withdraw on 31 July 2024 and this is the last date we can accept learner registrations. The last date for certificate claims is 31 July 2026.
Who is this qualification suitable for?
This qualification is suitable for learners aged pre-16 and above. This qualification is suitable for those wishing to work in the retail industry or those working in their first retail role.
Support materials
Qualification specification (PDF | 469 KB)
Qualification specification (Word) (DOCX | 417 KB)
Qualification factsheet (PDF | 106 KB)
Retail qualifications assessment principles - Jan 2012 (PDF | 99 KB)
Retail skills units and assessment guidance - Jan 2012 (PDF | 1061 KB)
Support Handbook (PDF | 327 KB)
Unit breakdown
Understanding Customer Service in the Retail Sector (M/502/5821)
Understanding the Retail Selling Process (A/502/5806)
Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business (J/502/5789)
Understanding How a Retail Business Maintains Health and Safety on its Premises (A/502/5823)
Understanding Retail Consumer Law (D/502/5801)
Understanding Security and Loss Prevention in a Retail Business (K/502/5817)
Understanding the Handling of Customer Payments in a Retail Business (H/502/5797)
Understanding the Control, Receipt and Storage of Stock in a Retail Business (F/502/5810)
Understanding Visual Merchandising for Retail Business (A/600/0656)
Understanding How the Effectiveness of Store Operations Can Be Improved (H/502/5802)
Understanding Environmental Sustainability in the Retail Sector (A/602/2317)
Underage Sales Prevention for Retail and Licensed Premises (M/602/2234)
Understanding the Use of In-Store Web-Based Facilities in Promoting Retail Sales (K/505/9384)
Understanding How to Maintain the Confidentiality and Security of Customer Data Held Online (H/505/9383)