NCFE Level 2 Certificate in Principles of Customer Service
Ref:
601/7070/0
Sector:
Business, Administration and Law
Features:
Learning Resources Available
Registration & certification fee:
£62.00
Level:
Level 2
Minimum entry age:
16
GLH:
180
TQT:
200
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This qualification is suitable for learners aged 16 and above.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
This qualification is suitable for use within a Study Programme.
Endorsed by
Support materials
Qualification specification (PDF | 408 KB)
Qualification specification (Word) (DOCX | 435 KB)
Mapping document (PDF | 47 KB)
Features and benefits (PDF | 72 KB)
Support Handbook (PDF | 327 KB)
Teaching materials
Learning Curve Group resources
Refer to external link
Unit breakdown
Principles of Customer Service and Delivery (Y/507/5967 )
Understand Customers (D/507/5968)
Understand Employer Organisations (A/507/5895)
Understand How to Communicate With Customers (H/507/5969)
Understand How to Communicate With Customers Using the Telephone (Y/507/5970)
Understand How to Handle Customer Information (D/507/5971)
Understand How to Deliver Customer Service Online (H/507/5972)
Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers (K/507/5973)
Understand How to Handle Objections, Promote Additional Products or Services and Close Sales (M/507/5974)
Understand How to Develop Customer Relationships (T/507/5975)
Understand How to Process Sales Orders and Provide Post Transaction Customer Service (A/507/5976)
Principles of Equality and Diversity in the Workplace (K/507/5911)
Understand How to Develop Working Relationships With Colleagues (F/507/5896)