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NCFE Level 2 Award for Resort Representatives
Ref:
600/7817/0
Sector:
Leisure, Travel and Tourism
Registration & certification fee:
£49.50
Level:
Level 2
Minimum entry age:
16
GLH:
70
TQT:
90
Credit value:
9
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The Level 2 Award for Resort Representatives provides the skills, knowledge and understanding required to carry out the role of Resort Representative. It is ideal for those seeking employment as well as those already working in the industry without formal qualifications.
Support materials
Mandatory qualification information
Qualification specification (PDF | 451 KB)
Qualification specification (Word) (DOCX | 427 KB)
Additional qualification information
Qualification factsheet (PDF | 102 KB)
Teaching/delivery guidance
Customer concern report (PDF | 88 KB)
Incident report form (PDF | 83 KB)
Property checklist (PDF | 85 KB)
Support Handbook
Support Handbook (PDF | 327 KB)
Unit breakdown
Mandatory units
Investigate Employment Opportunities for Resort Representatives (H/504/5709)
Understand the Role of a Representative in a Resort (Y/504/5710)
Prepare for the Start of the Holiday Season (D/504/5711)
Manage Airport and Transport Duties (H/504/5712)
Optional units
Investigate the Role of the Children's Representative in a Holiday Resort (K/504/5713)
Investigate the Role of the Entertainment Representative in a Holiday Resort (M/504/5714)