What does this qualification cover?

The objectives of this qualification are to help learners:

• develop an awareness of customer service in health and social care
• understand how to communicate effectively in a health and social care setting
• understand the needs of customers who access health and social care services
• understand teamwork in health and social care settings.

What is a nested qualification?

This qualification is nested. Qualifications within a nested suite allow learners to be topped up to a qualification that is the same level and subject within the Award, Certificate structure. This can be done by self-service through the Portal. Qualification nests and top-up pricing can be found in our fees list.

Who is it suitable for?

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.

This qualification is suitable for learners aged 14 and above.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

How is this qualification structured?

To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners are required to successfully complete 4 mandatory units.

How is it assessed?

To achieve the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners must successfully demonstrate their achievement of all learning outcomes of the units as detailed in the qualification specification.

The Level 2 Certificate in Customer Service for Health and Social Care Settings is internally assessed.

What related qualifications can you progress to?

Learners who achieve this qualification could progress to:

• Level 2 Certificate in Common Health Conditions
• Level 2 Certificate in Awareness of Mental Health Problems
• Level 2 Certificate in Understanding Working in the Health Sector
• Level 2 Certificate in Preparing to Work in Adult Social Care
• Level 2 Certificate in Working in the Health Sector.

Funding for our qualifications

Find out more about funding for this and other qualifications on our funding page.

Which type of job roles can you apply for on completion?

This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.