Changes to our billing process – consolidated invoicing

Please note that if you only work with NCFE for end-point assessment, you’ll need to change your payment details when this change comes into effect as they will be different to the ones you usually use. See below for more information. 

What is consolidated invoicing?  

Consolidated invoicing combines all monthly orders into a single, comprehensive invoice. This means that instead of receiving separate invoices for each business unit, you'll now receive one consolidated invoice per month that summarises all your charges within a specific billing period. 

What are the benefits of consolidated invoicing? 

• Simplified billing: You’ll receive one convenient, easy-to-understand invoice covering all your transactions. 

• Improved visibility: You’ll gain a clearer overview of your spending patterns and transactions with us. 

• Streamlined payment: You can now make a single payment to one bank account for all your charges, reducing the risk of missed or late payments. 

How does it work? 

From the change date (to be confirmed), your monthly invoice will include all sales orders and cancellations accrued during that time. The consolidated invoice will continue to be sent electronically in two parts, including: 

• summary invoice detailing the monthly period and invoice amount 

• backing document that provides full details of each individual order for your reference and transparency. 

What are the next steps? 

We’ll be in contact early in the new year to confirm the date you'll receive your first consolidated invoice. If you have any questions or need further information, please speak to your Account Executive or email our Customer Support team at [email protected]. You can also view our consolidated invoicing FAQs below. 

Important: Check or change payment details 

Please check that you’re using the following payment details for all payments to NCFE: 

Bank Name: Barclays
Account Name: NCFE
Sort Code: 20 59 42
Account No.: 43472345
IBAN: GB29BARC20594243472345
SWIFTBIC: BARCGB22

If you only work with NCFE for end-point assessment, please ensure to update these details when the invoicing change comes into effect as they will be different to the ones you usually use. If you require support in validating these bank account details, please contact [email protected].  

FAQs 

What is consolidated invoicing? 

Consolidated invoicing combines sales orders and sales cancellations over a specified period into a single invoice. Instead of receiving separate invoices for each business area (awarding, end-point assessment and skills assessment), you’ll receive one comprehensive invoice each month covering all your orders within a specific billing period. 

What are the benefits of consolidated invoicing? 

• Simplified billing: You’ll receive one convenient, easy-to-understand invoice covering all your transactions. 

• Improved visibility: You’ll gain a clearer overview of your spending patterns and transactions with us. 

• Streamlined payment: You can now make a single payment to one bank account for all your charges, reducing the risk of missed or late payments. 

When will I start receiving consolidated invoices? 

We’ll be in contact in January to confirm the date you’ll receive your first consolidated invoicing; this is likely to be early 2025. All transactions occurring after this date will be included in the consolidated invoice for the respective billing period. 

How will I know what charges are included in the consolidated invoice? 

The consolidated invoice backing sheet will provide a detailed breakdown of all charges, including all fees, or any other transactions relevant to the account within the billing period. 

Will I still be able to view detailed transaction information? 

Yes, detailed transaction information will be available on the consolidated invoice backing sheet. Each charge will be itemised with descriptions for easy reference. 

Do I need to take any action to switch to consolidated invoicing? 

• You’ll automatically begin receiving consolidated invoices when the change comes into effect. 
• The bank account details are changing for EPA payments, please check that you are using the following payment details: 

How do I make payments for consolidated invoices? 

Payments for consolidated invoices can be made in the usual manner through our designated payment methods. Simply refer to the total amount due on the consolidated invoice. Please ensure you’re using the following bank details:  

Can I request separate invoices for specific transactions? 

Consolidated invoicing aims to streamline the billing process by combining transactions into one invoice. This process will apply to all customers across any NCFE products and services. However, if you have concerns or queries, please reach out to our Customer Support team ([email protected]) for assistance. 

What if I have questions or disputes about charges on the consolidated invoice? 

If you have any questions or concerns regarding the charges listed on your consolidated invoice, please contact [email protected].