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Service messages

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Updated on [18/05/2026]

Welcome to our service messages area. This area is regularly updated with the latest information about our products, qualifications, processes and more.

We’ll also send you a monthly newsletter where we’ll highlight any key updates, and you can click through to this webpage to read the full details. We recommend bookmarking this page so that you can check back regularly for key information. 

May 2026
Portal downtime 

Our Portal will be unavailable for essential maintenance from 5pm on Friday 29 May until 8am on Monday 1 June. During this period, you will not be able to access the Portal or complete any activities. Please ensure that any critical tasks such as uploading evidence are completed before the downtime begins. 

Thank you for your patience while we carry out these updates.  

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Qualifications updates and withdrawals  

View this month’s Horizons update for the latest qualification changes and withdrawals.  

Updates to the Interactive Media V Cert 

We’ve made some small changes to the qualification specification for the NCFE Level 1/2 Technical Award in Interactive Media (603/7005/1). We’ll release version 1.5 in September 2026. 

The changes are as follows:  

  • 3.5 – removed the assessment criterion referencing resolution. 
  • 3.6 – updated the assessment criteria to reflect the export settings learners select when exporting video, audio and image files. 

These updates are designed to bring greater clarity and accuracy to the specification. They don’t introduce new technical content or increase the knowledge required of learners. 

The revised terminology aligns with common industry usage and reflects the export options learners routinely encounter in standard mediaproduction software. These changes ensure the terminology used is accurate, aligned with realworld practice and applied consistently throughout the specification, without altering assessment requirements or increasing technical demand. 

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Annual monitoring review update 

As part of your annual monitoring review, we wanted to remind you that you’ll be sent a link to an annual monitoring review self-assessment form to complete ahead of the review, and you’ll be sent a OneDrive link to upload evidence. If you indicate no changes to any of your documents, there is no need to upload any evidence unless specified by the Quality Reviewer. Please note that your Quality Reviewer will contact you 4-6 weeks before your review. 

We hope this information will save you time when preparing for your review. If you need support, please contact [email protected]. 

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Updates for exams officers 

Read the latest news and updates for exams officers here. 

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Supporting your delivery 

Our teams are running a variety of events this term to support you and your colleagues. Click the links below to discover what’s coming up and register your place: 

Assessor training 

This training is suitable for anyone assessing our qualifications, whether new to assessment, assessing our qualifications for the first time, or even experienced assessors who require CPD. If you attend this event, you’ll be eligible to receive a digital credential that you can add to your professional development portfolio. The next sessions are taking place on: 

  • Wednesday 6 May, 9:30am–12:30pm 
  • Wednesday 10 June, 9:30am–12:30pm 
  • Functional Skills Assessor – Wednesday 13 May, 9:30am–12:30pm 

Sign up now 

Internal quality assurance (IQA) training  

This training is suitable for anyone involved in the IQA process for our qualifications, whether you’re new to IQA, applying it to our qualifications for the first time, or even if you’re an experienced internal quality assurer and require CPD. If you attend this event, you’ll be eligible to receive a digital credential that you can add to your professional development portfolio. The next sessions are taking place on: 

  • Friday 8 May, 9:30am–12:30pm 
  • Thursday 11 June, 9:30am–12:30pm 
  • Functional Skills IQA – Wednesday 20 May, 9:30am–12:30pm 
  • Functional Skills IQA – Wednesday 8 July, 9:30am–12:30pm 

Sign up now 

If you have any questions about assessor or IQA training, please contact the team at [email protected]. 

Please note, our assessor and IQA training is generic across our qualifications and not subject specific. Colleagues and trainers will be from a wide range of sectors. If you require subject specific training, you can arrange a support visit. 

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Qualification-specific updates 
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SERVICE MESSAGE ARCHIVE

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