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End-point assessment case study: Kirsty Beresford

Case study

Our Relationship Manager Kirsty Beresford was attracted to a career at NCFE due to our values and goals as an organisation. “The culture really appealed to me. I love that we have charity status and are very involved in lots of community projects around the Northeast.”  

Kirsty has worked at NCFE for 6 years, but prior to this she worked in customer service. Her previous experience informs how she communicates with NCFE’s customers for the better: “My solution-focused attitude and the experience from having worked for a decade within customer service adds great value to what I can bring in terms of supporting customers within EPA.” 

While working at NCFE, Kirsty has gained skills and knowledge around “all-things education.” She developed an interest in working in end-point assessment after “seeing apprentices appear across the business and had the opportunity to work with them in different capacities.” Kirsty was one of the first 10 staff to join NCFE’s end-point assessment services team over 4 years ago During her time with the team, her passion for her role delivering great customer service has only grown: 

“I feel so proud that we still have the same passion to stay ahead of the trend, and we strive to deliver fantastic customer service, with the apprentice at the heart of everything we do. The cross-sector knowledge that we hold within our team really allows me to upskill every day and understand more about our customers' needs and tailor the support I give.”

Kirsty takes her role representing the NCFE partners she works with seriously: “I’m very conscious that my team are the voice of our customers and I want to represent all views fairly and accurately.”  

 

 

 

I feel so proud that we still have the same passion to stay ahead of the trend, and we strive to deliver fantastic customer service, with the apprentice at the heart of everything we do. The cross-sector knowledge that we hold within our team really allows me to upskill every day and understand more about our customers' needs and tailor the support I give.

Kirsty Beresford, NCFE Relationship Manager