Coronavirus (COVID-19) customer update

Keeping end-point assessment (EPA) on track

We’re committed to supporting our customers every step of the way. During these challenging times, we’re proud to demonstrate that commitment and offer you more when it comes to EPA.

From our free EPA offer for Nursing Associates to our check-in webinars with our team of experts, we are doing all we can to minimise disruption and support you and your apprentices.

Supporting you digitally  

To keep end-point assessment accessible and on track, we’ve proactively worked with our regulators to enable flexibilities and expanded our digital solutions so that all assessments can now take place remotely.

Our digital first approach allowed us to respond quickly to the changing situation presented by COVID-19 and meet the needs of providers, employers and apprentices, with proctoring successfully implemented straight away.


The proctoring process has allowed us to continue during lockdown and the assessor was very professional and understanding. The support we have received has been excellent, NCFE always provide a rapid response and have guided our college through this difficult time.

In recognition of the additional cash flow challenges many organisations are facing, we’ve reduced our prices where flexibilities have been applied and extended our payment terms to support you.

Keeping you in the loop

Not only have we been sharing clear guidance and updates on EPA flexibilities and the rapidly changing situation as soon as we have it, we’ve been joined by over 1,000 attendees at our weekly check-in webinars.

The check-in webinars are very relevant and I really enjoy them. I feel that the information provided is clear and delivered in an easy to understand manner. Thank you for providing these sessions.

Goverment Updates

14/07/20 - Providing apprenticeships during the coronavirus (COVID-19) outbreak

This document sets out guidance for apprentices, employers, training providers and assessment organisations in response to the impact of coronavirus (COVID-19).

Staying in touch

At EPA Plus, we’re incredibly proud to work with the healthcare and childcare sectors. Our dynamic and forward thinking approach means that we will continue to support these crucial sectors with high quality EPA, with apprentices at the heart of everything we do.

Although we’re working remotely, our customer service still remains first class. We’ve been getting in touch with our customers with apprentices approaching EPA to offer our support. We’re here to help all of our customers in any way we can.

You can continue to contact us on 0191240 8950 or email [email protected]  

Supporting the healthcare sector with free EPA

To recognise the incredible work from our NHS and wider healthcare colleagues, we’re offering 1000 free EPAs for Nursing Associate apprentices.

Find out More

Your questions answered

Although this is a constantly evolving situation, we’ve created a list of frequently asked questions so you can quickly find the information you need.

Coronavirus (COVID 19) - FAQs

Functional Skills updates

You can find information, guidance and advice on NCFE and CACHE qualifications, including the process of estimation relating to Functional Skills below.

Find out more

EPA Plus webinars

Sign up to our upcoming webinars to stay in the loop and take a look at our previous sessions.

Find out more

System links and support guides

We’ve created a number of support guides to assist you in using our systems for EPA admin and delivery, including guidance on remote EPA.

Download guides