Finance


Qualification fee rebate for summer 2020

As we’re sure you will appreciate, the rapidly changing context in which we are all working has had a major impact on the scope and nature of our work. Over the last year, we have worked closely with industry bodies such as Ofqual, JCQ and other awarding organisations to develop a fair and consistent approach to assessment and therefore gain clarity in terms of costs and possible savings.

Earlier this year, we wrote to you to say that if we were able to make any savings in respect of the Extraordinary Regulatory Framework (ERF) for summer 2020, we would pass this benefit on to you, our customers. As an educational charity with a core purpose to promote and advance learning, supporting the education sector through a particularly challenging period is of huge importance to us.

With this in mind, we’re pleased to let you know that we will be offering a rebate on fees for all learners who went through the Centre Assessed Grading (CAG) process this summer. This will be as a total refund and not per learner, and will be calculated on a banded scale.

The saving we are offering is reflective of the savings from the cancellation of external assessments net of the costs incurred to implement the systems and processes to accommodate the ERF. The overall fee that you pay for each qualification covers a wide range of processes including the development, implementation, and quality assurance of qualifications. Additionally, the fee is for the processing of certificates and accommodating the varied nature of assessment methods and windows throughout the whole year across our full technical and vocational qualification portfolio. This differs from general qualification (GQ) assessments which generally consist of one or two assessments at the end of the programme of study.

Please note, this refund specifically relates to the ERF (April to July 2020), not the Extended Extraordinary Regulatory Framework (for the 20/21 academic year), and the rebate will appear as a credit on your account this year.


Please see our FAQs to support you with invoicing and other financial queries and processes. Read our Finance FAQs below.

Finance – Customers

The finance team is continuing to work as normal which means you will still receive emails, invoices, statements and reminder notifications from the Finance Team. You can call the team on 0191 2408810, however it may be easier for you to email [email protected] and we will respond directly. Our usual response time is 24 hours, however there may be circumstances beyond our control which mean we are unable to respond or answer your customer query within this timescale, rest assured we will do our best to respond as soon as we are able to do so.

Can I extend my payment terms without talking to you about it? 

If you are experiencing any payment to terms difficulties please contact our credit control team to discuss the options available to you via email at [email protected] or call 0191 2408810. 

I pay by cheque but the payment is not showing on my latest statement, why is this? 

Cheques send into the Head Office are banked on a weekly basis so there may be a delay in cheque payments being reflected on your statement. This can be avoided by making payment over the phone by card (please telephone the finance team on 0191 240881) or by BAC’s payment to then bank account details shown on the invoice.


Finance – Suppliers

The finance team is continuing to work as normal, so there are no changes to usual processes. The team is however working remotely, not from our head office so please do not send anything to the team via post. The team can be contacted by phone (0191 240 8810) or email ([email protected]). Please allow the usual response time of 24 hours for email enquiries.