Quality Assurance Team

The Quality Assurance team is responsible for all aspects of Quality Assurance which involves our customers and External Contractors.

The Quality Assurance team is responsible for managing and maintaining the integrity of the assessment processes of all NCFE and CACHE qualifications, both in-house and at our approved centres.

The team is split in to 5 sub teams:

Assessment Delivery is managed by Joanna Fairless and they are responsible for the external assessment element of our qualifications. This involves dispatching, marking and releasing results for our qualifications with external assessment. The team is also responsible for the recruitment, training and performance management of Examiners and for ensuring external assessments are carried out under the appropriate conditions.

Assessment Design is managed by Paul Kelly and is responsible for the production, development, and performance of valid and reliable external assessments within the NCFE CACHE portfolio. Performing a cross functional role, the team also need to ensure that assessments developed by us are appealing to learners and employers and are manageable for those delivering the qualification.

Curriculum is managed by Paul White with a remit to support customers deliver their NCFE qualification. The Curriculum Team are tasked with conducting curriculum support visits, particularly for new centres that have no experience of NCFE qualifications. This support can include lesson planning, developing schemes of work, signposting to resources and sharing best practice. The team can also provide advice and guidance on the quality assurance and assessment processes for V-Cert and Functional Skills qualifications in addition to running teaching events and support webinars.

External Quality Assurance is managed by Kay Barrass and they are responsible for the internal assessment element of our qualifications. This involves approval, monitoring and evaluation of our centres as well as the recruitment, training and performance management of Approval Advisors, Principal Chief, Chief External Quality Assurer, External Quality Assurers, A & IQA Trainers and Quality Verifiers.

Processing is managed by Leanne Lacey and is responsible for dealing with any centre approval applications from new customers and also applications from existing customers who want to offer additional qualifications.  The Processors despatch all of the exam papers to our customers, and manage the administration of their return so that they can be marked by NCFE’s Examiners.  We process all examination results, and we produce over 400,000 certificates every year.

Jayne Consadine

Jayne Consadine

Head of Quality Assurance

Tel: 0191 240 8813
Email: [email protected]
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Product and User Testing Acceptance

Claire Appleby

Claire Appleby

Product Owner and UAT Manager

Tel: 0191 211 3812
Email: [email protected]
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Glyn Walker

Glyn Walker

UAT Co-ordinator

Tel: 0191 211 3812
Email: [email protected]
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Stephen Carrigan

Stephen Carrigan

Processing Team Leader

Tel: 0191 239 8000

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External Quality Assurance

Kay Barrass

Kay Barrass

Quality Assurance Manager (External Quality Assurance)

Tel: 0191 239 5499
Email: [email protected]
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Mandy Rickman

Mandy Rickman

Lead External Quality Assurance Officer

Tel: 0191 239 8090
Email: [email protected]
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Jennifer Jobson

Jennifer Jobson

Quality Assurance Coordinator

Tel: 0191 240 8868
Email: [email protected]
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Adam Curry

Adam Curry

External Quality Assurance Officer (Business, IT and Sales)

Tel: 0191 211 3807
Email: [email protected]
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Bev Smith

Bev Smith

External Quality Assurance Officer (Prep for Life and Work)

Tel: 0191 240 8962

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Caroline Staines

Caroline Staines

External Quality Assurance Officer (Health, Childcare and Education)

Tel: 0191 240 8864

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Claire Swift

Claire Swift

External Quality Assurance Officer (Hospitality and Catering, Engineering and Manufacturing)

Tel: 0191 239 8092

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Melanie Clayton

Melanie Clayton

External Quality Assurance Officer (Unregulated and International products)

Tel: 0191 211 3809
Email: [email protected]
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Mitchel Tilley

Mitchel Tilley

External Quality Assurance Officer (Arts and Media, Music and Performance)

Tel: 0191 211 3815

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Curriculum Team

Paul White

Paul White

Curriculum Manager

Tel: 0191 240 8948
Email: [email protected]
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Caroline Gallagher

Caroline Gallagher

Curriculum Officer

Tel: 0191 239 5495
Email: [email protected]
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Dean Blewitt

Dean Blewitt

Curriculum Officer

Tel: 0191 239 8050
Email: [email protected]
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Karyn Taylor

Karyn Taylor

Curriculum Officer

Tel: 0191 240 8926
Email: [email protected]
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Jordan Callen

Jordan Callen

Events Administrator

Tel: 0191 211 3810

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Assessment Delivery

Joanna Fairless

Joanna Fairless

Quality Assurance Manager - Assessment Delivery

Tel: 0191 239 8088
Email: [email protected]
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Becky Vergnano

Becky Vergnano

Assessment Delivery Leader

Tel: 0191 239 8081
Email: [email protected]
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Adam Williamson

Adam Williamson

Lead Assessment Delivery Officer (Pre-Delivery)

Tel: 0191 239 8071
Email: [email protected]
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Emma Watson

Emma Watson

Lead Assessment Delivery Officer (Post-Delivery)

Tel: 0191 239 8094
Email: [email protected]
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Graham Geddes

Graham Geddes

Assessment Delivery Officer (Pre-Delivery NCFE KS4 and KS5)

Tel: 0191 240 8928
Email: [email protected]
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Nadine Robinson

Nadine Robinson

Assessment Delivery Officer (Pre-Delivery Cache)

Tel: 0191 240 8923
Email: [email protected]
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Alexandra Mocanasu

Alexandra Mocanasu

Assessment Delivery Officer (Post-Delivery NCFE KS4 and KS5)

Tel: 0191 240 8831
Email: [email protected]
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Jamie Miller

Jamie Miller

Assessment Delivery Officer (Post-Delivery NCFE KS4 and KS5)

Tel: 0191 240 8956
Email: [email protected]
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Jason Thompson

Jason Thompson

Assessment Delivery Officer (Post-Delivery Functional Skills)

Tel: 0191 240 8925
Email: [email protected]
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Joanna Wilkinson

Joanna Wilkinson

Assessment Delivery Officer (Post-Delivery Cache)

Tel: 0191 244 3817
Email: [email protected]
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Steven Watson

Steven Watson

Customer Compliance Officer

Tel: 0191 240 8835
Email: [email protected]
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Katie Taylor

Katie Taylor

Processing Team Leader

Tel: 0191 239 1923

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