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We’re listening!

If we’ve done something to dissatisfy you, we want to put it right! We pride ourselves on our customer service and want to rectify the situation as quickly as possible.

If you’re a learner, please visit our learners' section.

Our complaints procedure

Our complaints leaflet outlines how we deal with any complaints to ensure they are dealt with efficiently and fairly.

Complaints leaflet

Call us

NCFE - 0191 239 8000
EPA Plus - 0191 240 8950
Skills Forward - 0300 102 1023

Email us

Our dedication team is on hand. Please provide as much detail as possible to help us rectify any problems as quickly as possible. [email protected]

Write to us

Complaints can be sent in writing to:
Customer Recovery team
Quorum Park
Benton Lane
Newcastle upon Tyne
NE12 8BT

If you’d prefer to speak to someone face-to-face, one of our representatives will be happy to speak with you. We advise you call ahead on one of the numbers above to ensure that the person who can help you is available when you visit.