Contact Us

Our approach to customer service makes us different – easy to do business with, flexible and responsive.

Please use the guide below to find the right service for you.

To make it even easier to contact us we’ve set up a number of dedicated phone lines and email addresses to make sure your query reaches the right person first time and gets dealt with as quickly as possible:


General Enquiries

If you need assistance with our Portal, systems or general administration then our Customer Support team is on hand to help.

Email:   [email protected]

Tel:       0191 239 8000


Switching to NCFE

If you’re not currently working with us but would like to we can give you more information and get you on board seamlessly.

Email: [email protected] 

Tel:        0191 240 8833


Schools

Do you work with NCFE qualifications in a school, or are you interested in moving to NCFE? Speak to our dedicated schools team.

Email:   [email protected]
Tel:        0191 240 8833


Learners

Have you taken an NCFE qualification or are you interested in studying at an NCFE approved centre? See our dedicated Learners' section.

Email:   [email protected]


Finance

Do you have a query about payments to NCFE? Speak to our Finance team.

Email:    [email protected]
Tel:        0191 240 8810


End point assessment advice

Are you trying to make sense of the move from frameworks to standards? Our apprenticeship services team can help you out with everything you need.

Email: [email protected]
Tel: 0191 240 8950


Opening hours

Monday - Thursday       8:30-17:00*
Friday       8:30-16:30*
Saturday - Sunday       Closed

 
*Excluding Bank Holidays and the period between Christmas and New Year


How to find us

Address

NCFE
Q6
Quorum Business Park
Benton Lane
Newcastle upon Tyne
NE12 8BT

Parking

We have free on-site parking available for visitors.  If you require a parking bay, please discuss this with the person you're visiting at NCFE and they will arrange for a bay to be allocated to you for the duration of your stay.


 

Qualifications

On our dedicated website QualHub, you’ll find:

  • details on all qualifications including learning resources
  • approval forms to get started or offer additional qualifications
  • delivery support – from assessment windows to sample portfolios
  • much more.
Visit QualHub