Contact Us

Coronavirus update

Following government guidelines issued in relation to the current coronavirus pandemic colleagues at NCFE are working remotely until further notice.

We are still fully operational and customer service is available, at our usual opening hours Monday – Thursday 8.30am – 5.00pm and Friday 8.30am – 4.30pm, via e mail [email protected] and web chat service which can be found across all our websites.

 Our approach to customer service makes us different – easy to do business with, flexible and responsive.

Please use the guide below to find the right service for you.

To make it even easier to contact us we’ve set up a number of dedicated phone lines and email addresses to make sure your query reaches the right person first time and gets dealt with as quickly as possible:

General Enquiries

If you need assistance with our Portal, systems or general administration then our Customer Support team is on hand to help.

Email:   [email protected]
Tel:       0191 239 8000

Switching to NCFE

If you’re not currently working with us but would like to we can give you more information and get you on board seamlessly.

Email: [email protected] 
Tel:        0191 240 8833


Do you work with NCFE qualifications in a school, or are you interested in moving to NCFE? Speak to our dedicated schools team.

Email:   [email protected]
Tel:        0191 240 8833


Have you taken an NCFE qualification or are you interested in studying at an NCFE approved centre? See our dedicated Learners' section.

Email:   [email protected]


Do you have a query about payments to NCFE? Speak to our Finance team.

Email:    [email protected]
Tel:        0191 240 8810

End point assessment advice

Are you trying to make sense of the move from frameworks to standards? Our EPA Plus team can help you out with everything you need.

Email: [email protected]
Tel: 0191 240 8950

Opening hours

Monday - Thursday       8:30-17:00*
Friday       8:30-16:30*
Saturday - Sunday       Closed

*Excluding Bank Holidays and the period between Christmas and New Year

How to find us


Quorum Park
Benton Lane
Newcastle upon Tyne
NE12 8BT


We have free on-site parking available for visitors.  If you require a parking bay, please discuss this with the person you're visiting at NCFE and they will arrange for a bay to be allocated to you for the duration of your stay.



On our dedicated website QualHub, you’ll find:

  • details on all qualifications including learning resources
  • approval forms to get started or offer additional qualifications
  • delivery support – from assessment windows to sample portfolios
  • much more.
Visit QualHub